Various Aspects of a Predictive Dialer
A predictive dialer is a web based software application that works from a list of prospects or customers and then dials those contacts’ phone numbers with more phone lines then there are available agents. It is a system which can automatically dial a list of phone numbers, transferring calls to available operators. Predictive dialers have specific rules set up to skip over no answers, busy signals, answering machines and other types of non-connected calls. Using statistical algorithms, a predictive dialer system will eliminate the wastage of time a user will experience while waiting between calls. Furthermore they help call center manager estimate sales and growth through detailed reporting and be able to keep record the outcome of each and every agent.
A predictive dialer is a computerized system which connects prospects to many agents. It has numerous outbound lines to dial multiple phone numbers, and the software dials these numbers and transmits the phone calls when a telemarketer is available. The invention of this modern technology is a step ahead of normal auto dialer applications. This is because predictive dialing uses algorithms to collect call related analysis based on the time of calls and the availability of call center agents. It predicts the availability of the next representative and will keep close tabs on potential of agents to connect to potential customers. The basic goal in this regard is to reduce idle time as much as possible and achieve more sales. There are three different types of predictive dialers: VoIP predictive dialers, hosted predictive dialers and web based dialers. Many dialers come with different features, including the ability to manage time zones and call blending. It is also comes with features such as managing ‘do not call lists’ by adding numbers and loading lists. The main purpose of a predictive dialer is to connect an agent with a contact as soon as soon as possible without wasting any time.
This dialing software can also be used for many other call center applications. For example, it can provide «welcome calls» to new customers and also can provide customer service call backs when any agent is available to address a question or issue, remind and confirm appointments, delivery notifications, collection of bills, communication with employees, fund raising, and political campaigns. These dialing systems can even automate the process of updating customer records, sending customized emails, submitting sales orders etc. Some systems can also be used to handle incoming calls where agents can have inbound calls coming into them, and the inbound campaign can be combined with an outbound campaign as well. An inbound campaign can also take transfers from a voice broadcasting campaign to combine two very efficient methods of auto dialing.
The VoIP predictive dialers have a variety of tools including e-mails and recycling of call lists. With real time supervision and monitoring for ultimate efficiency, it is a highly valued asset. It is basically software which can make use of VoIP technology, which means you are not tying up any of your phone lines. This sort of dialer does not need any equipment other than a broadband internet connection and a computer. As a matter of fact, current technology has enabled the software based predictive dialers to work better than the hardware based dialers. There has been much improvement in the telecom field which has brought about advancements beneficial to the dialing industry.