Toronto, Canada routinely ranks at the top of the United Nations Human Development Index for the most livable cities. It’s a great place to buy a house. Overall, Canada ranks number 4 on the most recent scale after spending several years in the number 1 spot. As a city, Toronto ranks 5th on the list of most livable cities in…

Sure, having a Koi pond is rather trendy these days. With their growing popularity it seems that everybody wants a Koi pond. But are there any real benefits to having your very own pond? The testimonials of happy pond owners, real estate agents, and even from doctors reporting on the improved health among their patients who have a pond certainly…

Hosted IVR services are like snowflakes. No two are quite the same, some melt faster than others, and nobody knows exactly how they work. IVR hosting refers to the various applications and voice response software provided by third-party providers. This technology generally works by automating the interaction between callers and businesses. Just like any technology, when one voice response solution…

Many small entrepreneurs do not know or realize the big benefits that Private Health Services Plan or PHSP provides. Unlike traditional health insurance plans, which are expensive and complicated, PHSPs are cost-effective and virtually hassle-free. Aside from that, they also cover a wider range of health care expenses than a typical insurance policy. Furthermore, PHSPs provide tax-free benefit and can…

The history of video conferencing has gone from expensive video equipment and «in room» systems that cost hundreds of thousands of dollars back in the 70’s and 80’s to the recent advent of desktop video conferencing services that use the Internet, web cams and cost under $100. per month for unlimited usage.  Finally, the price point has come down to…

For over three decades I have been providing the small and midsize enterprise business community consultation and cutting edge voice network technology and services. In my experience in consulting with hundreds of successful business leaders over the years, I have found that these unique people have a few things in common. All of them are forward thinkers and are looking…

MOH, AA, OGM – three completely different features, but often thought to be the same thing by most business phone users! So who are these three musketeers? Let’s find out and get a better understanding. If you are already using a basic plain vanilla phone system then you will have at some point wished that your phone system would sound…

Marketing mix is part of your marketing plan. It defines product, place, price and promotion. The promotion mix targets raising product or brand awareness, communicating the unique value proposition of your product and gaining acceptance of your products. The primary purpose and focus of promotional mix is to get the desired result: the sale of your product. There are more…

Innovative uses of toll-free phone numbers can help increase business through marketing strategies Getting a toll-free phone number for your business is beneficial in a variety of ways. Your customers can reach you more easily, potential customers are more likely to choose a toll-free phone number to inquire about services, and it makes good business sense. However, there are also…

A predictive dialer is a web based software application that works from a list of prospects or customers and then dials those contacts’ phone numbers with more phone lines then there are available agents. It is a system which can automatically dial a list of phone numbers, transferring calls to available operators. Predictive dialers have specific rules set up to…