Could a Hybrid Phone System Be the Right Choice for Your Business?
Hybrid phone systems combine traditional telephone systems with state-of-the-art Voiceover Internet Protocol (VoIP) technology, and use both landlines and internet phone lines. They are ideal for businesses that need versatile communications which can be either multi user businesses with lots of employees or for smaller businesses who run and manage their business and are not always sat at a desk. In this way phones can be added to the system easily or calls can be routed for call management.
This intelligent system enables users to place and receive calls via both traditional lines and over the internet, taking full advantage of the features of each. It is highly flexible according to the needs of your business, and has the power to adapt to a variety of situations. For example, local calls are less expensive than long distance calls, when placed through the traditional landline. When a user wishes to place a local call, it would automatically be routed through the landline. Likewise, if the system was to detect a long distance call was being placed, it would be routed through the VoIP line as this would be the most cost-effective route for the call.
Hybrid systems feature extensive capabilities, including call redirecting and forwarding, voice mailboxes, intercom, caller ID and hold features.
The design is also flexible. A hybrid system can either be all digital, all VoIP, or a combination of the two. This means that your business could benefit from all the cost saving advantages of having a VoIP system, without the need to make a huge investment in the set-up of an expensive VoIP infrastructure. Furthermore, because the hybrid system could be integrated into your existing telephony infrastructure, there is no need to pay for a completely new system.
Hybrid technology enables businesses with multiple locations to connect through the internet via VoIP, and to centralize call management. This makes managing call flows much more efficient and can free up significant amounts of staff time.
Many telecommunications systems are restrictive in the sense that they aren't supported by many types of technology, so the user has very limited options. Not so with a hybrid phone system! It is supported by many different technologies, including analogue and digital phones, stations and trunking; VoIP phones, handsets and trunking; mobile phones; Unified Communications; SIP wireless and call center applications.
As you can see, hybrid phone systems bring many advantages to businesses. Why not look into what it could do for your organization?