Predictive Dialer for Telemarketers

If you own or manage a call center, a predictive dialer is an ideal solution for your agents and a great way to increase productivity of your company. This type of dialer is the best technology available in the market today that can optimize the efficiency of your call center. It has a lot of powerful features that can increase your call center revenue. The first major characteristic of this dialer is to manage calls in an efficient way. With the built in artificial intelligence, it takes in the calls and distributes them to the representatives in such a way that all the persons logged into the campaign will get calls as soon as they are available. This is the reason it increases their productivity.

Before the predictive dialer, auto dialers were used in the market in vast number. In an auto dialer setup, a computer system is programmed to dial a specific number of calls automatically. Auto dialers are responsible for detecting whether a live agent is present there for receiving the call. If it finds an idle agent, it hands over the call to him. The predictive dialer actually predicts when an agent will be available for a call and for this purpose it uses a complex algorithm, also known as the «Predictive Dialer Algorithm». Predictive dialers dial more calls than the number of agents available and then on the basis of its statistics, it switches the potential customer to the available agent, because it has an estimated time interval feed, which an agent normally spends on a call. This is a major difference between a predictive dialer and an auto dialer.

In the process of dialing, when the server starts calling the number, it is the predictive dialer in reality, which manages the calls. In circumstances where there is no response or silence from the other end, the dialer hangs up at once. As well as other calls are concerned, the dialer screens out busy, unanswered and answering machine calls. It has only the live calls put through to the agents. As soon as the agent is busy in a call, he can view all the information and statistics related to the call on his computer screen.

The above mentioned monitoring system is designed to only connect a telemarketer to calls that are answered by an actual person. It eliminates any calls that are unanswered, disconnected lines, have busy signals, lines picked up by answering machines, fax machines, or any other form of automated services. The predictive dialer saves advertiser time because they don’t have to manually dial phone numbers, listen to ring tones or unanswered calls. Thus, a predictive dialer allows a telemarketer to spend more time communicating with customers and less time that was once wasted on dialing and waiting for a customer to answer their phone.

With the aid of this technology, a huge amount of time is saved which used to be lost by dialing calls manually. Many dialers come with CRM capability keeping track of vital information like callbacks, leads and sales. Predictive dialer-software also allows better controlling of the agents in a call center, because the applications allow the call center management to listen to agents at any time, without the their knowledge. It is also possible to know the calls statistics of each and every agent.

Source by Liza Orton