For over three decades I have been providing the small and midsize enterprise business community consultation and cutting edge voice network technology and services. In my experience in consulting with hundreds of successful business leaders over the years, I have found that these unique people have a few things in common. All of them are forward thinkers and are looking…
Becoming the market authority is job one. The next piece of market data I want you to learn is the standard deviation of the average days on market. DOM Standard Deviation (STDEV). What?! I know what you’re thinking: «Matt Jones has lost his mind!» But, before you dismiss this concept (and me) as crazy, let me point out that it…
Communication is an imperative part of many businesses from newly-established and small business to multinational companies. Nowadays, there are lots of ways for businesses to efficiently communicate, but what has emerged as the most preferred method of communication is undeniably the VoIP phone system. VoIP or otherwise the voice over internet protocol is a vital term utilized to describe the…
Marketing mix is part of your marketing plan. It defines product, place, price and promotion. The promotion mix targets raising product or brand awareness, communicating the unique value proposition of your product and gaining acceptance of your products. The primary purpose and focus of promotional mix is to get the desired result: the sale of your product. There are more…
On a sunny afternoon in Florida, an energetic crowd gathers on the lawn of a high end luxury estate. A loud and eager banter between an auctioneer, a group of bidders and bidder assistants fills the air. For several minutes the auctioneer asks for the next highest bid and the bidders respond. Suddenly the bidders grow silent. The high bidder…
Information and communications technology (ICT) is an integration of telecommunications and computer technology. In other words, the computer, software, a wireless network, a telephone network and audio-visual systems, act together to access, transmit, alter and store information via a unified system. A single link via a computer system with telephone technology cuts business costs because no separate telephone system is…
With all of the social media outlets out there-Twitter, Facebook, LinkedIn, Digg-there is one tool that many entrepreneurs glance over: Skype. Skype is a free software that allows anybody to communicate from any part of the world with the click of a mouse. Sounds too good to be true, doesn’t it? Well, it’s not. And if you’re an entrepreneur with…
MOH, AA, OGM – three completely different features, but often thought to be the same thing by most business phone users! So who are these three musketeers? Let’s find out and get a better understanding. If you are already using a basic plain vanilla phone system then you will have at some point wished that your phone system would sound…
The hardest part in customer service is addressing complaints from customers. Oftentimes, this is where customer service agents fail. This is precisely because customer complaints are more often result in the failure of the product or service that a company provides. When companies advertise about their product or service, it conveys a certain promise to the customers that their product…
Sore throats are a real pain in many a way. Mainly because it happens at the worst times when you really need your voice. The more you try to speak the more pain you feel. Then there’s the issue of your voice sounding hoarse as well. Sore throat remedies can be used to help you overcome the pain and annoyance…
