From voice mail to live answering to faxing services, a call center can provide many benefits to businesses. Since they work for many companies at once, their prices are much lower than hiring one or two individuals to be available on the phones at your company. Those who answer the phones are trained to take messages and are given enough…

As we are getting closer and closer to the last quarter of the year, I wanted to get people motivated about advertising. Whether traditional (print, TV, radio) or social (internet), the components for a great ad remain the same. I originally found an article from The James Group that spoke about 4 Types of Advertising Campaigns that Sell quite some…

Disclaimer: The opinions expressed in this article are solely mine and not those of my employer or anyone else; nor are they intended as professional HR counseling upon which readers should rely. «The only thing that is constant is change.» Heraclitus We live in a fast-paced, dynamic and constantly changing environment (political, economic, social and technological) and businesses today need…

Imagine this scene if you can. Inside a very busy airport, an exchange between terrorists and gunrunners is taking place. The deal does not go unnoticed or unmonitored by several countries’ intelligence bureaus. In fact, agents are swarming all over the airport, all of them in various disguises. One of them goes undercover as a teenager. He sports very dark,…

The SIP Phones are the phones that utilize Open Standard Session Initiation Protocol (SIP) to manage and set up calls using other Open Standards called the Real-time Transport Protocol (RTP). These protocols are all generically termed as Voice over IP and thus, the phones are also commonly referred to most times as VoIP clients or VoIP Phones. There are two…

Most organizations today are aware that telesales is an essential part of a company’s overall sales and marketing effort. Sales agents know that using the telephone is a good way to find new customers, get in touch with old ones, reduce the cost of sales and expand the business. Still, despite a large amount of time and money invested in…

It is shocking yet it happens every day. Realtors Lie to Consumers and Fail to Disclose and No One Holds them Accountable for their actions. No one can make a Realtor liable for their Lies. The Realtors are protected on so many levels. Real Estate Consumers are hurt everyday at the Lies that Realtors tell them. Yes it is a…

For luxury real estate marketing professionals, small things can make a big difference in terms of standing out from your competition. As an example, one of our clients, who is from Switzerland,  uses special flat, rounded gold clasps instead of paper clips. These wafer-thin fasteners fold over the upper corner of papers that need to be held together. It is…

I was spending quality time with my 10-year-old niece, Nicole, the way quality time is defined these days – by watching TV – and there on «Zach and Cody» was the lovable geek from «Boston Common,» simply named, D.C. I remembered his tag line in one episode was «just like the city, without all the traffic.» Having been born in…

Finding a new provider to handle your call center outsourcing service is kind of like being at a grocery store looking for that new barbecue sauce to find yourself staring at 75 choices and no way to taste them. So what do you do? Part of your decision to go offshore will involve interviewing potential providers. You may have already…