voice over agents

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Powerlines, Property Owners, Public Utilities and The Power of Eminent Domain

In the old days, railroad agents had the responsibility of buying up land from the Native Americans for right of ways upon which they could build their tracks. One story tells of a rather shrewd Chief who understood the situation well. This Chief was approached by a railroad agent who offered to buy a particularly poor stretch of land: Buy…

Insurance Telemarketing Scripts: A Step by Step Guide to Creating a Successful Script

One of the biggest challenges when designing a marketing plan is how to create a successful insurance telemarketing script. Agent usually end up with a lot of poor advice that leads to frustration and extremely and unsuccessful campaign. In fact, the average insurance agents stops their telemarketing campaign within the first five hours. Although all lines of insurance agents can…

The Top 8 Myths You Need to Shatter To Become A Published Author

One of the greatest feelings on earth one can experience is to join the ranks of published authors. Once your book is published you join the ranks of the immortals. You begin to rub shoulders with legends like Homer, Chinua Achebe, Wole Soyinka, Frederick Douglass, Virginia Woolf, Tom Peters, Peter Drucker, to mention just seven. With the advent of the…

Understanding Session Border Controllers

Introduction Over the past 10 years the Session Initiation Protocol (SIP) has moved from the toy of researchers and academics to the de-facto standard for telephony and multimedia services in mobile and fixed networks. Probably one of the most emotionally fraught discussions in the context of SIP was whether Session Border Controllers (SBC) are good or evil. SIP was designed…

5 Tips to Monitor Your Call Center Agents

Call Center Monitoring services can significantly help managers and supervisors to improve the Contact Center performances. Understanding the importance and the need to analyze and monitor calls and agents, call center softwares offer to Managers concrete methods and tools to establish a good call center quality management system. Let’s see some of them! 1. Monitor Agents Status The Agents Realtime…

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